Shipping policy

General shipping policy:

We do everything in our power to get your order processed and shipped in the shortest time frame possible. Most orders will ship out within 3 business days except for back ordered items. Please allow 3-10 business days for delivery of in-stock items depending on your location. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 7 days. If you would like to check inventory or estimated shipping date please contact us via phone or e-mail. 
*The majority of our couriers we use will not deliver to P.O. Boxes or Parcel Lockers unless the item is being shipped through Australia Post. Please ensure a full address is entered to ensure fastest delivery. If an item is not accepted by Australia Post, we will have to contact you to organise an alternate address which will delay the delivery process. If parcels are not collected, or are required to be RTS (Returned To Sender) due to incorrect information, postage will not be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
*Most of consignments will default to ATL (Authority To Leave) in a safe place on your premises. If you do not want your items left please notify us in the notes of your order. The courier will require a signature from the receiver or authorised person at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel will be re-directed to the nearest branch or depot. It will then be the buyer’s responsibility to collect the parcel from the designated depot within specified time period days or to arrange re-delivery at their expense.

Pick Up Option:

Customers may choose to pick up their order directly from our storage. Pick up is only available Monday to Friday and must be pre-arranged. You will receive a notification from us once your order is ready for collection, which usually takes 24 hours. Please wait for our confirmation before coming to collect your order.